TAL was recently involved in the refurbishment of a multi-story office building in Johannesburg’s Central Business District. Schalk Pelzer, TAL Construction Products Sales Manager – Inland, says the company’s ethos of going beyond the product and assisting customers with practical solutions, training and advice was demonstrated during this project.
“During the refurbishment project, we found that the screed buckets, each filled with the specified mixing ratio of 2 x 22 kg bags of TAL Screedmaster Industrial and ten litres of water, proved physically challenging for applicators working throughout the multi-storey building. We overcame this challenge by providing two-wheel trolleys for easier mixing, transportation and pouring of the product at the points of application,” says Schalk.
Other challenges on site included accessibility for large deliveries and lack of storage space for the excessive stock required. By using a crane truck to deliver no more than three to four days’ worth of product, off-loading was accelerated and lack of storage space facilitated.
The company was able to adapt and collaborate on solutions as they arose thanks to the on-site monitoring by TAL’s technical team, which is part of their service.
“Our representative visited the site regularly during the project to ensure that everything was running smoothly, to address any installation issues as they arose and to support our customer where needed,” says Schalk.
The technical team’s close involvement with projects enables TAL to be sensitive to the needs of the local market and identify areas where specific requirements can drive product development, and meaningful solutions beyond that.
“We believe that our role doesn’t end with the delivery of the product. We work closely with our customers, offering support and advice throughout the project, at every level,” concludes Schalk.
For more information, contact TAL on Tel: 0860 000 TAL (825), email firstname.lastname@example.org or via www.tal.co.za.
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