With high volumetric trailers and a closed distribution business, Concorde offers the ideal one-stop solution for flooring manufacturers and suppliers. The company operates in South Africa, Botswana, Lesotho, Namibia, Swaziland, Mozambique, Zimbabwe and Zambia.
Concorde is the only dedicated flooring distribution specialist in Africa. Their purpose-built fleet of trailers has been customised for industry specialisation. The company has become the preferred supplier to the flooring industry.
Concorde’s CEO, Chris Rossouw, has a long history in the logistics and distribution industry. He is client-centric and passionate about getting the job done efficiently.
“Our goal for the future is to grow our flooring distribution business. I would like to invite companies to reach out to discuss their needs. Our team would be happy to introduce you to the new era of flooring distribution,” says Chris.
The importance of frequency, efficiency and visibility
He adds that Concorde’s team, with many years of experience, understands the processes as well as the nuances involved with distributing flooring materials.
“We understand your specific requirements and we know how to get deliveries done efficiently. In the flooring market, delivery frequency is important. Our fleet is on the road every day, giving your clients access to the products they want, when they want them,” says Chris.
Belgotex is one of the companies who use Concorde for their flooring distribution needs. “The Concorde team is a significant value-add to us and our partners. Thanks to Concorde, we have had a paradigm shift with regards to logistics. Our clients experience a seamless service through Belgotex and Concorde joining forces and our desire for shared value creation that is mutually beneficial. Everyone wins,” says Edward Colle, CEO of Belgotex.
Real time data improves delivery
Concorde is proud to be one of the trailblazers of handheld technology, providing electronic proof-of-delivery signatures and debriefing of their drivers in real-time, thereby giving clients’ information on of all their deliveries as they happen.
“We know where our fleet is at all times. The data-rich environment and visibility we offer our clients means that they are aware of any issues as they arise. In the past, a customer would only know that a delivery has not reached its destination by close of business. Thanks to technology, things are different today. Real-time information means that customers are alerted and can make pre-emptive decisions about their stock and deliveries,” says Chris.
Collaboration and reciprocity
Edward adds that the real-time information has helped Belgotex experience noticeable improvements in their delivery to clients. “We have access to information that we previously didn’t have. With this information at our fingertips, we can make better decisions. We are judged on our last delivery, so if we have the correct data on hand, it allows us plan better for a more effective and efficient service to our partners. Without the information, we would more than likely continue with old paradigms.” says Edward.
Edward adds that when flooring suppliers and manufacturers want to provide a future-ready solution to clients, they need to push beyond the traditional “need to know” mentality of managing logistics.
“We now have a better understanding of the value we can add to Chris and his team, which immediately becomes reciprocal by Concorde adding real value to our business. Both companies have long histories in the industry and we are both at very similar stages of our journeys to future-proof ourselves. The value systems that both organisations use to make decisions are very closely aligned so doing business is really enjoyable. When you combine all these attributes and behaviours, you naturally create an environment of trust. Service itself is not really a talking point anymore, that is just the ticket to play the game. We are now able to have more significant discussions as equal stakeholders which is significantly different to a supplier/customer discussion.” says Edward.
Chris says that what separates Concorde from its competitors is its ability to adapt to change, early-uptake of technology and their people.
“We believe that we need to excel in all aspects of our business including controls, procedures, disciplines and competencies. Delivery is an important part of the supply chain. Join forces with Concorde so we can help you navigate this part of the supply chain with automated, future-focused tools that will ensure your success. Enhance your relationship with your clients by ensuring great deliveries,” concludes Chris.
For more information, contact Concorde on +27 (21) 948 4031 or via www.concordesa.co.za.
If you enjoyed this article, sign up for our newsletter: https://www.buildinganddecor.co.za/register/
Subscribe to our free magazine on http://tiny.cc/floorsfreemag or join other discussions like these on http://www.facebook.com/buildinganddecor, http://www.twitter.com/buildingdecor and https://www.linkedin.com/showcase/10172797/